The ION Guarantee
Our promise
If we got it wrong, we make it right.
We dig, grade, cold-store, and pack every crown and cane ourselves. If a plant arrives in bad shape, isn't what you ordered, or fails to break dormancy despite proper planting, we'll replace it or credit you — no fine-print gymnastics.
One honest note before the details: dormant plants are supposed to look dead. Brown tops, no leaves, wiry roots — that's a healthy crown in storage mode, not a problem. Most "my plants arrived dead" worries end the moment they're planted and watered.
The details
What's covered — and what isn't
Covered by the guarantee
On us
Damaged or unusable on arrival.
Crushed, dried out, or moldy plants when the box is opened.
Wrong variety or short count.
You ordered Albion and got something else, or fewer plants than the pack size.
Failure to break dormancy.
Planted promptly and properly, watered, and still no growth within [45] days of planting.
Certified organic, guaranteed.
Every plant is covered by our CCOF certificate — if it isn't, that's on us.
Outside the guarantee
Beyond our control
Plants held too long before planting.
Dormant crowns need to be in the ground within [7] days of delivery (or refrigerated).
Drought, neglect, or no irrigation.
New plantings need consistent water while they establish.
Animal, insect, or weather damage after establishment.
Deer, gophers, hail, and late frosts are farming, not defects.
Planted far outside the variety's zone or season.
Zone and timing guidance is on every product page.
If something's wrong
How to report a problem
1
Photograph it
Within [5] days of delivery for arrival issues — a few photos of the plants and the packing slip is all we need.
2
Email the nursery
Send your order number and photos to innovativeorganicnursery@gmail.com, or call (530) 424-2227.
3
Replacement or credit
We’ll replace the plants in the next shipping window, or issue a credit or refund per our refund policy — your choice where stock allows.
Ordered dormant crowns and not sure they're alive?
Before you plant
Give the guarantee nothing to do.
Nearly every failed planting we see traces to three things: waiting too long, planting the crown at the wrong depth, or underwatering the first month. Three short guides prevent all three.
- On arrival
What to expect & how to store
What healthy dormant plants look like, and how long they can wait.
Coming Soon →
- Planting day
How to plant bare root crowns
Soaking, crown depth, spacing, and the first watering.
Coming Soon →
- First season
Your plants' first year
When growth starts, what to pinch, and when fruit comes.
Coming Soon →
Don't just take our word for it
“Ordered the Heritage raspberry and Triple Crown blackberry starts for our family farm. Shipping was fast, packaging was solid, and they’re producing beautifully.”
Sandra R. · Home grower · Oregon