Fall 2026 & Spring 2027 Preorders Are Now Open • Reserve Your Plants Today →

Modern organic nursery with lush green plants and sustainable farming practices.
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Fall 2026 & Spring 2027 Preorders Are Now Open • Reserve Your Plants Today → • Certified Organic Berry Plants • Fall 2026 & Spring 2027 Preorders Are Now Open • Reserve Your Plants Today → • Certified Organic Berry Plants •
Modern organic nursery with lush plants and sustainable farming practices.

Frequently Asked Questions

Help & Support

Answers to Your Most Common Questions

Growing exceptional berries starts with the right information. We've compiled answers to the questions we hear most often, from selecting the right varieties and placing an order to shipping, planting, and ongoing care. Explore the categories below, and if you need further assistance, don't hesitate to get in touch with our team.

What makes ION different from other berry nurseries?
ION specializes in certified organic berry plants and has been supplying organic nursery stock since 2016. The nursery focuses on providing healthy, high-quality plants for home gardeners and commercial growers.
ION offers certified organic strawberry, raspberry, and blackberry plants, with seasonal availability depending on the time of year.
Yes. You can browse available varieties online and place your order directly through our website.
Yes. We supply berry plants for both home gardeners and wholesale growers.
You can reach us using the contact form on our Contact page or by email or phone during business hours.
Are all products available year-round?
No. Product availability is seasonal, and certain varieties may only be available during specific preorder windows.
If necessary, ION may substitute comparable varieties or delay shipments to help protect plant quality and product availability.
Orders may be canceled before they have been shipped. Once an order has shipped, it cannot be canceled or refunded.
Preordering helps reserve your plants before the growing season and ensures availability for seasonal shipments.
When are plants shipped?
Plants are shipped according to ION’s recommended shipping windows to help ensure they arrive in suitable planting condition.
If your order arrives damaged due to shipping or an ION fulfillment error, contact us within 48 hours of delivery and provide clear photos of the plants and original packaging.

No. Live plants, cuttings, and other perishable nursery stock are final sale and are not eligible for return.

No. Shipping charges are non-refundable unless the return is the result of an ION error.
Yes. Shipping schedules may be affected by weather conditions or circumstances outside ION’s control.
For a specific delivery date within the shipping window please send a special request to iondirectsales@gmail.com
Do you offer refunds on live plants?
Live plants are not eligible for refunds. Approved claims may be resolved with either a replacement shipment or store credit, at ION’s discretion.
Only eligible non-perishable merchandise may be returned within 30 days, provided it is unused, in its original condition and packaging, and proof of purchase is supplied.

The following items are not eligible for return:

  • Live plants and
  • perishable goods
  • Sale or discounted items
  • Gift cards
  • Downloadable or digital
  • products
Contact ION within the required timeframe and include your order details along with any requested photos or supporting information.
Where is ION located?
ION is located in Redding, California.
Monday through Friday, 8:00 AM – 5:00 PM.
Yes. ION specializes in certified organic berry plants and provides certification documentation on its website.
The full Terms & Conditions, Refund Policy, and Privacy Policy are available in the website footer.
Who is responsible for caring for the plants after delivery?
Once your plants have been delivered, proper planting, watering, and ongoing care become the customer’s responsibility.
No. ION is not responsible for plant performance after delivery, as growing results depend on planting practices, care, and environmental conditions.
Yes. ION offers an Early Bird discount for qualifying wholesale orders placed before the published deadline.

Storing them in the fridge for 2-3 days is ok.  We don’t recommend storing them any longer than absolutely necessary.

Do you offer wholesale pricing?
Yes. Wholesale pricing is available for qualifying growers.
Growers planting more than 10,000 plants per season may qualify for volume discounts.
Yes. ION offers an Early Bird discount for qualifying wholesale orders placed before the published deadline.
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